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  3. Data Only Received One Time Then Unknown Error

Data only received one time then unknown error

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By wahyurahmaniar , 1 July, 2017
Forums
DLMSDirector

Hi,
I try to get data from Actaris Electricity Meter, but it can't be continous.
After I got a success reply, then it always reply with unknown error.
I connected the meter using serial port.

The log result:
4:58:55 PM Initializing serial connection.
4:58:55 PM Send SNRM request.
7E A0 08 02 21 21 93 05 D1 7E
4:58:55 PM Received data
7E A0 08 21 02 21 73 CA 70 7E
4:58:55 PM Parsing UA reply.<CR><LF>
4:58:55 PM Parsing UA reply succeeded.
4:58:55 PM
7E A0 2C 02 21 21 10 17 2A E6 E6 00 60 1D A1 09 06 07 60 85 74 05 08 01 01 BE 10 04 0E 01 00 00 00 06 5F 1F 04 00 40 1E 1C FF FF 3B 7F 7E
4:58:55 PM Received data
7E A0 0D 21 02 21 97 B4 F7 10 00 01 6B 5B 7E
Gurux.DLMS.GXDLMSException: Unknown Error.
at GXDLMSDirector.GXDLMSDevice.InitializeConnection()
at GXDLMSDirector.MainForm.Connect(Control sender, Object[] parameters)

Do you know what is the problem?
Thanks in advanced.

Image
Profile picture for user Kurumi

Kurumi

8 years 11 months ago

Data only received one time then unknown error

Hi,

Try to change Physical Server address to default one: 11.

BR,

Mikko

wahyurahmaniar

8 years 11 months ago

In reply to Data only received one time then unknown error by Kurumi

still unknown error

Hi, Mikko

Thanks for your reply.
I have try this combination:

Client address: 11
Physical address: 11
Logical address: 1

Client address: 10
Physical address: 1
Logical address: 0

Client address: 10
Physical address: 11
Logical address: 1

Still didn't work.

Do you have any solution?
Thanks in advanced.

Profile picture for user Kurumi

Kurumi

8 years 11 months ago

Data only received one time then unknown error

Hi,

If you are using default settings you should be able to connect right away.
What model you are using?
ACE6000 or SL7000?

BR,

Mikko

wahyurahmaniar

8 years 11 months ago

In reply to Data only received one time then unknown error by Kurumi

Gurux translator

Well, after I check it again, I think it's a little different with Actaris.
May be it's not an Actaris meter.

I try to send the hex PDU like Director log using Hyperterminal and got some reply from meter.
But, Gurux translator can't translate it.

Is it because Gurux can't translate the longer byte?

Profile picture for user Kurumi

Kurumi

8 years 11 months ago

Data only received one time then unknown error

Hi,

I believe that this is not translator issue. Can you send trace to me by email so I can check it.

BR,
Mikko

wahyurahmaniar

8 years 11 months ago

In reply to Data only received one time then unknown error by Kurumi

email

Ok, what is your email?
Thanks in advanced.

Profile picture for user Kurumi

Kurumi

8 years 11 months ago

email

Hi,

You can get my email from here:
http://www.gurux.fi/AboutUs

BR,
Mikko

wahyurahmaniar

8 years 11 months ago

In reply to email by Kurumi

email

hi, Mikko

I have sent you email last week.
Thank you.

Profile picture for user Kurumi

Kurumi

8 years 11 months ago

Data only received one time then unknown error

Hi,

We made one change for the parser. Try it again.
You data is ciphered (secured) and that was causing one issue.
Now it works with your data.

BR,

Mikko

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